Support

Technology peace of mind that allows business focus

Managed IT service is the core of what we do; we simply provide world class proactive IT services whether or not an in-house IT team is already in place.

Generation-e offers all-inclusive and tailored managed IT services to provide support, maintenance, management, consulting, and transparent reporting for your entire IT infrastructure at an affordable monthly fixed rate. As a boutique managed services provider, Generation-e can tailor our managed services to meet your requirements for support, maintenance, management and monitoring.

How Generation-e can help

Support

Unlimited expert support is available whenever you need it via telephone, email, or web portal (for administrators). Onsite support is also included when required, if, for example, the problem cannot be solved remotely within a suitable timeframe.

Maintenance

Six monthly systems maintenance is conducted on-site and is additional to any scheduled Health Checks. All maintenance is carried out using a combination of the “best in class” technology, comprehensive services and highly trained engineers.

Management

From our world class Network Operations Centre (NOC), Generation-e’s team use their breadth of experience and knowledge to fulfil a virtual CTO role encompassing strategic planning, responsive and knowledgeable solutions to all issues which arise, and have the foresight to assess and proactively deal with potential threats.

Monitoring

Generation-e’s Monitoring Service (GEMS) provides real-time results which allows for quick and effective problem identification and resolution as well as trend analysis. These reports help Generation-e assess performance and provide guidance to ensure optimal results.

We believe in transforming businesses through the power of modern productivity.

Unparalleled communication & collaboration in workforces

Learn more about Unified Communications…

Positive technology adoption for end users

Learn more about Change Management…

Seamless meeting room experiences each & every time

Learn more about Audio Visual…

Streamline and improve how your employees work, engage and interact

Learn more about Digital Collaboration…

OUR CUSTOMERS

We define our success by the success of our customers

Contact us today

Generation-e is committed to driving positive change in organisations.

Want to find out more about how we can help transform your business?

Reach out to us today by filling in the form, or call us on 1300 553 088.






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